Order Return/Exchange Policy
A 15% Product Return/Exchange Fee applies to all items returned within 21 days from date of shipment. The Return/Exchange Fee does not apply to made-to-order items such as assembled plug and ride kits. Returns require a Custom Cycle Wiring issued RMA number for return (see Return Authorization below). Buyer shall return all Products at Buyer's expense, insured and via a carrier that such delivery is trackable. Any missing parts, manuals, or packaging material shall be deducted from the refund in addition to the Product Return Fee.
Custom Cycle Wiring will NOT accept returns or exchanges of merchandise where as the manufacturer's packaging has been opened or damaged where the product cannot be resold "as new" including but not limited to package top staples, sealed boxes or bags, and vacuum sealed packaging. Custom Cycle Wiring will NOT accept returns or exchanges of merchandise that shows signs of having been installed, used, mounted, scratched, assembled, or defaced. Items for return must be packaged in a manner as to prevent damage during return. Any original shipping charges paid by Custom Cycle Wiring including orders shipped with "Free Shipping" will be deducted from any refund. Shipping charges will be applied to all exchanged items regardless of the value of the items (No free shipping on exchanges).
It is the responsibility of the customer/installer to verify the correctness of size, application, and product condition before installation. Custom Cycle Wiring is not responsible for installation or removal fees for Products requiring warranty repair or replacement. All approved refunds will be paid by either Credit Card account credit, PayPal account credit, or Custom Cycle Wiring account credit, to be determined by Custom Cycle Wiring.